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Windows 11 or 10 ARM - NetExtender Can't Connect

tonyzsstonyzss Newbie ✭

I use win11 or win10 ARM 64 , When I using NetExtender to connect VPN, and then got a error msg. “Engine initialization failed”。

see the log as below:

2024/06/14 23:47:01

[chelperservice::service_enforce_thread::run:263] - trying start service SFPMonitor...

2024/06/14 23:47:01

[mcl::mswin::service::start:749] - StartService <SFPMonitor> failed (1275)

2024/06/14 23:47:01

How can i fix this issue, Many Many Thx!

Category: VPN Client
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Answers

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    MustafaAMustafaA SonicWall Employee
    edited June 14

    Hi @Tonyzss

    As referenced in the KB article, both NetExtender and GVC currently do NOT support devices with ARM-based processors. You can use MobileConnect application as the alternative.

    https://www.sonicwall.com/support/knowledge-base/is-netextender-gvc-compatible-with-arm-processor-getting-error-this-installer-is-only-meant-for-x86-machines/240214174419030/

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    tonyzsstonyzss Newbie ✭

    when i use MobileConnect application, After configurate of windows VPN setting , and then connect, The error is " Remote connection not made because the name issue with the remote access server has not been resolved" . Any suggestion?

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    tonyzsstonyzss Newbie ✭

    btw, The port of SONICWALL IS "4433" ,NOT default 443

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    MustafaAMustafaA SonicWall Employee

    Hi @tonyzss , the error you shared seems to be related to domain name resolution.

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    tonyzsstonyzss Newbie ✭

    I connect with xxx.xxx.xxx.xxx:4433,not use domain name

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    bakahkbakahk Newbie ✭

    • Install SonicWALL Mobile Connect from Microsoft Store => https://apps.microsoft.com/detail/9wzdncrdsfkz?ocid=pdpshare&hl=en-us&gl=US
    • From the application level, click on settings => you will be taken to the VPN settings built into Windows.
    • In Windows, add a VPN network => select “VPN provider” from the list: SonicWall Mobile Connect, most importantly - enter correctly - "Server name or address" => https://server_ip_adress:4433
    • When you log in for the first time, you will be asked for your login and password.
    • That's all, you can connect to the network from Windows itself. The Mobile Connect app itself will be useful for monitoring the connection itself.

    *works on NSA 4600 + Lenovo YOGA Slim 7x Gen 9 14Q8X0 Windows 11 ARM (26100.1150);

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