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Is this the quality of technical support Sonicwall has sunk to...

jst3751jst3751 Newbie ✭

This hurts my eyes reading it.

Category: Water Cooler


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    KaranMKaranM Administrator

    Hello @jst3751!

    I hope this message finds you well. I am reaching out to extend my sincerest apologies for the unsatisfactory experience you had with our web case recently. Your feedback is invaluable to us, and we are genuinely sorry for any inconvenience this may have caused you.

    To ensure that we address the issues you encountered and prevent similar situations in the future, I kindly request that you share the case number with me via direct message. This will allow me to share your feedback to the relevant team promptly for a thorough review and necessary action.

    At SonicWall, we strive to provide the highest level of service and satisfaction to our customers, and we deeply regret falling short of your expectations on this occasion.

    Thank you for bringing this matter to our attention, and please rest assured that we are committed to resolving it to your satisfaction.

    I look forward to your response.


    Knowledge Management Senior Analyst at SonicWall.

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