How do I login into my mysonicwall account without access to the email on two-factor authentication?

theard61

I have a mysonicwall account the I have the password of and have two-factor authentication turned on. My email provider went out of business so I no longer have access to that email.

Larry

@Community Manager - this is a one-off, but must be addressed (somehow).

Community Manager

https://community.sonicwall.com/technology-and-support/discussion/5956/how-do-i-login-into-my-mysonicwall-account-without-access-to-the-email-on-two-factor-authentication

Hi @theard61, sorry to hear about this!

While I work with our customer service team I'm sure they will ask if you have physical access to the device to pull a TSR to confirm you are the admin. Let me know.

mzamba

Hi,

I am in a similar situation. My company email address changed and now the redirector no longer works. I didn't realize I had the old email address until I went to log in and the 2 factor goes to the wrong address. How can I update my email address? I still have full access to the firewall but unable to download updates or add new licenses.

Thank you