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User Changed MFA app

jdanielemtrxjdanielemtrx Newbie ✭
in Secure Mobile Access Appliances

We have a user who bought a new phone and downloaded the same MFA app. They can't re-add the QR code in the SMA. When I go into their local profile it looks the same as every other user. I used the clear app option and no change. I even removed their local profile and tried it again and still no change. We can't get them on the VPN at this point.

Category: Secure Mobile Access Appliances
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  • CORRECT ANSWER
    BWCBWC Cybersecurity Overlord ✭✭✭
    Answer ✓

    @jdanielemtrx you are using SMA 100 Series, Firmware 10.2.1.11? Clear App always worked in the past when a user replaced devices.

    Did tried to disable OTP, login in without MFA, re-enable it and login again to see what happens?

    --Michael@BWC

Answers

  • jdanielemtrxjdanielemtrx Newbie ✭

    We found the user was entered in the local user list more than once. So after removing them and remaking their profile, it let us redo the QR.

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