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Error while synchronizing changes

Getting Below error while synchronizing setting in CMS

Any Suggestion

Category: Secure Mobile Access Appliances

Best Answer

    DarshilDarshil Newbie ✭
    Answer ✓


    Issue resolved after rebooting the CMS


  • SriSri Moderator
    edited June 2020

    Hello @Darshil

    Thank you for reach us on Communities.

    Tagging @Simon@Nicholas for further assistance.

    Thanks and Regards,

    Sridevi G

    Global Service Account Manager,Premier Services

  • DarshilDarshil Newbie ✭

    @Sri Thank you for tagging him

  • SriSri Moderator

    Thank you for the confirmation @Darshil.

    Have a great weekend😊

    Thanks and Regards,

    Sridevi G

    Global Service Account Manager,Premier Services

  • SimonSimon Moderator

    Hi @Darshil

    It is good your immediate issue is resolved.

    However, 12.2 firmware has been out of support for almost 2 years. Since there have been many improvements in the CMS systems and SMA 8200v stability.

    I would recommend you upgrade to 12.3 with current hotfixes. Upgrade the SMA first to 12.3 and apply the platform then client hotfixes. Then upgrade the CMS.

  • DarshilDarshil Newbie ✭

    Hey@Simon We are running on 12.3 firmware since last 6 month.Till yesterday everything works fine but suddenly we are start facing this issue in last night while synchronization

  • Hello,

    If you're using CMS/SMA 12.2 this is end of life version and I would recommend to upgrade to 12.3 with latest hotfixes. if you still have issues open a support ticket..s

    Vijay Kumar KV

    Enterprise Tech Support Consultant | SME

  • SimonSimon Moderator

    @Darshil I would suggest you open a support case. Investigating this issue is beyond this forum. It will require SSH or console access to the CMS and SMA systems and running some CLI commands.

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