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TZ350 resets every 15-20 minutes

Every few minutes, all workstations at a remote location actively engaged in communicating with a remote terminal server at main location, will get a dialog box stating that the connection has been lost and attempts were being made to reconnect. After about 4-5 minutes, the connection is reestablished and everything goes back to normal. Until the next time.

I connected a workstation directly to the Comcast router and pinged continuously. While the workstations lost their connections, the ping worked fine, so it's not the internet connection.

I logged onto the TZ350, browsing the settings that might be causing the problem, when the webpage froze. I checked, and all the workstations lost their connections, so this is definitely an indication that the TZ350 is timing out for a time

Another remote location does not have this problem.

Anybody have any ideas how to fix this, or is the TZ350 FUBAR?

Category: Entry Level Firewalls


  • Options
    ArkwrightArkwright All-Knowing Sage ✭✭✭✭

    Update the firmware.

    Check the logs. Interfaces going up and down?

    Look at Failover & LB. Is the probing losing contact with the internet?

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