[NSa 2700] can't hit management ui after factory reset

mimiz

Dear community;

i have a problem with a SonicWall NSa 2700, After factory reset (with paper clip) i'm unable to reach the web ui either on X0 on 192.168.168.168 nor MGMT on 192.168.1.254.

how can i do ?

thanks.

BWC

@mimiz is the appliance reachable by ping? If not it might be a different story and you should consider connecting via serial console.

If ping goes through, try a different Browser, I'am having a hard time with Google Chrome (on macOS), Firefox acted always better.

--Michael@BWC

mimiz

Thanks for the answer, i'm under MacOS Monterey, and i always use Firefox, i cant ping any interface,

the key light is blinking (yellow), but i don't know how to use the cable console ( i have two cables : female serial - rj45 , and serial male - usb C ) how can i use them ?

thanks

mimiz

https://community.sonicwall.com/technology-and-support/discussion/comment/18411#Comment_18411

Thanks for the answer, i'm under MacOS Monterey, and i always use Firefox, i cant ping any interface,

the key light is blinking (yellow), but i don't know how to use the cable console ( i have two cables : female serial - rj45 , and serial male - usb C ) how can i use them ?

thanks

BWC

@mimiz the appliance came with a cable, you just need an USB-to-Serial converter for that.

https://www.sonicwall.com/support/knowledge-base/how-to-access-the-firewall-cli-via-console-port/170505701225270/

--Michael@BWC

mimiz

https://community.sonicwall.com/technology-and-support/discussion/comment/18414#Comment_18414

i'm a MacOS user, is there any solution for Me ?

BWC

There are plenty of terminal apps available for macOS, I'am using ZOC for ages but you could even use screen from the Command Line.

Minicom (via Homebrew?) might be another option for you.

But you need a supported USB-to-Serial Converter.

You might even give the SonicExpress App a shot, I never used it though.

https://www.sonicwall.com/techdocs/pdf/nsa2700-quick-start-guide.pdf

--Michael@BWC

mimiz

https://community.sonicwall.com/technology-and-support/discussion/comment/18416#Comment_18416

thanks, i'll try, just a question: is it normal that after a moment, the SW reboot, and exit safe mode (key icon is not blinking).