Minor Rant - Obtaining files for support
Larry All-Knowing Sage ✭✭✭✭
CSR for an open case sent me this KB this morning to remind me to send the console log.
I'm looking at the Gen 7 instructions, which state that 7 log files must be submitted for support.
I will admit this is carefully and succinctly documented. However, the entire process is tedious and time-consuming.
I'm left wondering why there isn't ONE button to push to gather ALL the files and then pop-up a window asking for the ticket number before sending them off to support.
Anyone else think that would be helpful?
Category: Entry Level Firewalls
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@Larry a one-click-stop for creating a Technical Support Package including everything needed would be convinient and it would be even better when Support actually looking into the stuff provided. Thankfully no recent support incidents.
I am definitely going to bring this up during next week's webinar (SonicWall Partner Support 101 Basics & Advanced).
Yes, they could call it a "tech support report" and have it include all of the useful information in one shot.
They could even have it generate a unique filename with a time stamp in it that ISN'T TOO LONG FOR THEIR AWFUL HELPDESK SOFTWARE!