Troubleshooting inbound message from external sender (ESA 5000)
We are not receiving emails from [email protected] which include invoices in PDF form. The PDF attachments are generally about 2.5MB in size and there are generally 2 of these per email. DHL has added several recipients from our organization and none are receiving this email. I had them add my personal @gmail.com account and I receive it without issue. When I got into the message logs in the SMA I see no sign of this email anywhere when I search by From address. I am able to forward the email from my Gmail account to the recipients without issue.
If it isn't appearing at all in the message logs I assume this means it is not failing due to the content within the message, but how would I go about configuring our SMA so that I can see where this is failing?