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issue with remote access of AXIS cameras (utilizing Axis Companion)

I have two sites (TZ670's - latest firmware) where my Axis cameras are not able to communicate (using Axis Companion app) to Axis servers (for remote access). I have one site where they are working (identical firewall) but I can't determine any differences - so there may be something else going on. I have enabled Multicast on the LAN interface on one of the problem sites and in the Packet trace I am getting these dropped packets: is one of the AXIS cameras and seems to be an Amazon Data server.

Ethernet Header

 Ether Type: IP(0x800), Src=[ac:cc:8e:31:bd:b9], Dst=[2c:b8:ed:77:ed:34]

IP Packet Header

 IP Type: TCP(0x6), Src=[], Dst=[]

TCP Packet Header

 TCP Flags = [ACK,PSH,], Src=[34560], Dst=[443], Checksum=0xe6d

Application Header



DROPPED, Drop Code: 132(IDP detection DROP_IP_IDP_RESET_CONNECTION), Module Id: 25(network), (Ref.Id: _9150_txGsIboemfJqQlu) 1:3)

Ethernet Header

 Ether Type: IP(0x800), Src=[ac:cc:8e:31:bd:b9], Dst=[01:00:5e:00:00:fb]

IP Packet Header

 IP Type: UDP(0x11), Src=[], Dst=[]

UDP Packet Header

 Src=[5353], Dst=[5353], Checksum=0xcbc5, Message Length=188 bytes

Application Header

 Not Known: 


DROPPED, Drop Code: 166(Multicast forwarding not configured), Module Id: 25(network), (Ref.Id: _11613_iboemfNvmujdbtuQbdlfu) 3:3)

Looking for next troubleshooting steps.

Thak you,

John R

Category: Entry Level Firewalls


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