Remote VPN connection keeps dropping after setting up multi-factor authentication
We have a TZ600 at two locations with VPNs set up for remote users. Last week I set up multi-factor authentication for myself because the boss wants to implement it company-wide. I worked with a tech at the company who sold/installed/configured the devices and he gave me instructions on setting up MFA. After a couple of tries I finally got my account set up with MFA and logged in successfully. However, it started dropping the connection- a lot. Like 8-10 times over 1.5 hours or less. When I emailed the tech about it his reply was something like "you were probably getting disconnected without MFA but was not aware of it...". That kinda caught me off guard, because I don't know what to do with that information. We have remote users and call center users taking orders and can't be dropping connections. Does anyone have a similar experience like this? What do I need to look at to troubleshoot this?