Streaming Problems when connected to Sonic Wall

ftt613

I work from home and use a Sonic Wall TZ 215 connected to my cable modem, so everything coming in or going out must go through the sonic wall. We use Sling and Hulu streaming services on our TVs and everything has worked fine up until a week ago. In my troubleshooting I have determined that if I remove the Sonic Wall from the equation, everything works fine. The error messages I am getting from Sling say the problem could be buffering or account authorization issues, or a temporary lapse in communication between our systems and your internet service provider. We have also been getting other security related issues when trying to access certain apps on our phones when connected to the wifi which is connected to the sonic wall. Are there any settings that can be changed on the Sonic Wall or any other resolutions that are out there? Thank you

Ajishlal

@ftt613

For the troubleshooting the subjected issue, do the packet capture and share with us the drop packet information to analyses the issue.

You have to do the packet capture while streaming the issued the services.

https://www.sonicwall.com/support/knowledge-base/how-can-i-setup-and-utilize-the-packet-monitor-feature-for-troubleshooting/170513143911627/

ratherman

We have seen an issue with HBO Max (only) - and only on Roku devices. Works fine accessing through phone/tables - but accessing HBO MAX utilizing Roku devices will not allow login - bypassing the SonicWALL and everything works as it should. Just adding a data point...

TKWITS

You can try switching to SPI.

https://www.sonicwall.com/support/knowledge-base/how-can-i-disable-dpi-and-enable-spi-engine-in-a-sonicwall-firewall/170505387404963/

That being said a TZ215 is no longer supported and Im guessing you aren't licensed for any security services. Using an unsupported and unlicensed Sonicwall is pretty much the same as using a 'home router'. It will only offer you limited protection.