TOTP for mysonicwall.com seems to be down!

TKWITS

TOTP for mysonicwall.com seems to be down! Emailing the OTP code works, but TOTP from an authenticator app does not.

Seems the backend is down because re-trying 2FA setup under an account fails as well.

KaranM

Update: This issue has been rectified. More details can be found on the status page: SonicWall Service Status

Thank You

Karan

BWC

Tim, confirmed over here as well. It might be related to the CAS login problems mentioned over here: https://status.sonicwall.com/

--Michael@BWC

TKWITS

I never look at status pages. Maybe I should...

KaranM

Hi @TKWITS ,

Thank you for sharing this issue. Our team is aware about this, and the issue is currently under investigation. You can find more information here: SonicWall Service Status

Regards

Karan

BWC

@KaranM is there a known problem with MSW (Status does not show anything)? Because all I'am getting is a blank page for https://www.mysonicwall.com/muir/login.

Tested in different browsers, same outcome.

--Michael@BWC

gwc

i am getting a blank page, too.

Konsole shows Content Security Policy Errors - script-src eval is not allowed

fmadia

@BWC and @gwc we're currently investigating on a possible issue on the MySonicWall side. We will share further updates as soon as possible.

KaranM

Hi All,

I have opened a separate discussion specific to present issue at hand. Please check here for updates and comments:

MySonicWall returning a blank page — SonicWall Community

Regards

Karan