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TOTP for mysonicwall.com seems to be down!

TKWITSTKWITS Community Legend ✭✭✭✭✭

TOTP for mysonicwall.com seems to be down! Emailing the OTP code works, but TOTP from an authenticator app does not.

Seems the backend is down because re-trying 2FA setup under an account fails as well.

Category: Water Cooler
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  • CORRECT ANSWER
    KaranMKaranM Administrator
    Answer ✓

    Update: This issue has been rectified. More details can be found on the status page: SonicWall Service Status



    Thank You

    Karan

    Knowledge Management Senior Analyst at SonicWall.

Answers

  • BWCBWC Cybersecurity Overlord ✭✭✭

    Tim, confirmed over here as well. It might be related to the CAS login problems mentioned over here: https://status.sonicwall.com/

    --Michael@BWC

  • TKWITSTKWITS Community Legend ✭✭✭✭✭

    I never look at status pages. Maybe I should...

  • KaranMKaranM Administrator

    Hi @TKWITS ,

    Thank you for sharing this issue. Our team is aware about this, and the issue is currently under investigation. You can find more information here: SonicWall Service Status



    Regards

    Karan

    Knowledge Management Senior Analyst at SonicWall.

  • BWCBWC Cybersecurity Overlord ✭✭✭

    @KaranM is there a known problem with MSW (Status does not show anything)? Because all I'am getting is a blank page for https://www.mysonicwall.com/muir/login.

    Tested in different browsers, same outcome.

    --Michael@BWC

  • gwcgwc Newbie ✭

    i am getting a blank page, too.

    Konsole shows Content Security Policy Errors - script-src eval is not allowed

  • fmadiafmadia Moderator

    @BWC and @gwc we're currently investigating on a possible issue on the MySonicWall side. We will share further updates as soon as possible.

  • KaranMKaranM Administrator

    Hi All,


    I have opened a separate discussion specific to present issue at hand. Please check here for updates and comments:

    MySonicWall returning a blank page — SonicWall Community


    Regards

    Karan

    Knowledge Management Senior Analyst at SonicWall.

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