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TZ370w voip calls random audio issues

SchopraSchopra Newbie ✭
in Entry Level Firewalls

Hello Sonicwall pros,

I recently deployed a TZ370w in my office and the users are reporting poor audio quality.

When I test from mobile phone there isnt any issues. I also tested multiple calls at the same time and the quality was good.

How can I figure out when the call quality drops and can I log the event?

Secondly, the call status page under VoIP does not show any active calls even when the call is in progress.

Category: Entry Level Firewalls
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  • TKWITSTKWITS Community Legend ✭✭✭✭✭

    Provide more information about your setup. Read up on DSCP and Type of Service tagging for prioritizing traffic.

    To answer the questions: no and no.

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