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Policy Filters - no conditions anymore

BWCBWC Cybersecurity Overlord ✭✭✭
in Email Security Appliances

Hi,

did anyone experienced the problem on ESA 10.0.6 (or other) that the whole dialog for setting the filter conditions is gone, for new and existing filters. Only one deployment is affected at the moment, tested all kind of browsers. The HTML code for showing the content is just missing.

I already created a ticket for this, just checking if this is a known bug and can be fixed easily.

On other deployments it's showing correctly, it's no general bug though.


Comparison_HTML-Code.png


Cursor_und_Add_New_Filter.png

--Michael@BWC

Category: Email Security Appliances
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Comments

  • BWCBWC Cybersecurity Overlord ✭✭✭
    edited May 2020

    Support called right away (thumbs up), after 1 hour of checking this and that it seems it was related to a corrupt server.xml. The Policy Filter dialog is back to normal.

    One of these strange ESA problems, but hopefully resolved for good.

    UPDATE: I checked the old (corrupt) server.xml with the new one, and they are exactly the same (md5), therefore maybe the thumbupdater, a special character (german umlaut) in a filter purpose description or the appservicerestart did the trick.

    --Michael@BWC

  • [Deleted User][Deleted User] Cybersecurity Overlord ✭✭✭

    Thanks for the update @BWC 👍️

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