Is the firewall up to date on firmware (7.0.1-5065 is the latest for Gen 7 and 6.5.4.10-95n for Gen6 firewalls)
Are you able to connect to anything else in the networks behind the firewall?
What is the SSLVPN Pool range? Does it overlap or match any other network behind the firewall?
If you can, please set up a packet monitor then try to access the management page and see if there is any packet drops. You can set up the capture as follows:
Monitor filter tab:
Ether: IP
IP Type: TCP,UDP
Destination: 192.168.168.168
Enable - Enable Bidirectional Address and Port Matching
All other check boxes, leave unticked
Display filter:
Leave fields blank and check all checkboxes at the bottom
Advanced monitor filter:
Check all boxes except - Restore original ports on SSL decrypted traffic.
Answers
Hey @YMobile
Is the firewall up to date on firmware (7.0.1-5065 is the latest for Gen 7 and 6.5.4.10-95n for Gen6 firewalls)
Are you able to connect to anything else in the networks behind the firewall?
What is the SSLVPN Pool range? Does it overlap or match any other network behind the firewall?
If you can, please set up a packet monitor then try to access the management page and see if there is any packet drops. You can set up the capture as follows:
Monitor filter tab:
Ether: IP
IP Type: TCP,UDP
Destination: 192.168.168.168
Enable - Enable Bidirectional Address and Port Matching
All other check boxes, leave unticked
Display filter:
Leave fields blank and check all checkboxes at the bottom
Advanced monitor filter:
Check all boxes except - Restore original ports on SSL decrypted traffic.