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Unable to Login into Firewall

YMobileYMobile Newbie ✭

I was able to login into Firewall using 192.168.168.168 using ssl vpn but now recieving unknown error , Please advice

Category: SSL VPN
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Answers

  • TonyATonyA SonicWall Employee
    edited June 21

    Hey @YMobile


    Is the firewall up to date on firmware (7.0.1-5065 is the latest for Gen 7 and 6.5.4.10-95n for Gen6 firewalls)

    Are you able to connect to anything else in the networks behind the firewall?

    What is the SSLVPN Pool range? Does it overlap or match any other network behind the firewall?

    If you can, please set up a packet monitor then try to access the management page and see if there is any packet drops. You can set up the capture as follows:


    Monitor filter tab:

    Ether: IP

    IP Type: TCP,UDP

    Destination: 192.168.168.168


    Enable - Enable Bidirectional Address and Port Matching 

    All other check boxes, leave unticked 


    Display filter:

    Leave fields blank and check all checkboxes at the bottom


    Advanced monitor filter:

    Check all boxes except - Restore original ports on SSL decrypted traffic. 

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