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Android Mobile Connect 5.0.18 not working on Samsung Galaxy Tab A 10.1

gconegcone Newbie ✭

Android Mobile Connect was working on my Android device (SM-T510). Last week it stopped working.

Per Google Play store, there was an update on May 15.

Turned on logging and found the following in the log:

2022-05-25 17:43:07:308 INFO Mobile Connect - MCHandler - Starting Mobile Connectjava.io.IOException: Cannot run program "/data/app/~~xDSROgT-hpnIVawdoPt8pg==/com.sonicwall.mobileconnect-5EH2BJfQrjXiXaSPW7KO3Q==/lib/arm/libMobileConnect.so": error=2, No such file or directory

Other info from log that might be of interest:

2022-05-25 17:42:26:297 INFO main - MobileConnectApplication - Brand:      [samsung]

2022-05-25 17:42:26:297 INFO main - MobileConnectApplication - Model:      [SM-T510]

2022-05-25 17:42:26:300 INFO main - MobileConnectApplication - Device:     [gta3xlwifi]

2022-05-25 17:42:26:301 INFO main - MobileConnectApplication - Android Version: [11]

2022-05-25 17:42:26:302 INFO main - MobileConnectApplication - Build Number:  [RP1A.200720.012]

2022-05-25 17:42:26:302 INFO main - MobileConnectApplication - SDK:       [30]

2022-05-25 17:42:26:303 INFO main - MobileConnectApplication - Architecture:  [armeabi-v7a, armeabi]

Any advice?

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Answers

  • AjishlalAjishlal All-Knowing Sage ✭✭✭✭

    @gcone

    Try to uninstall and re-install and do the proper configuration.

  • gconegcone Newbie ✭

    @Ajishlal

    I have uninstalled and re-installed multiple times. All with the same result. libMobileConnect.so is not found.

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