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SMA 400 firmware

Has anyone installed this firmware

I installed it but ran into an issue with the user unable to download the netextender and mobile access client as they are grayed out.

I had the same issue with

Currently at firmware

Category: Secure Mobile Access Appliances

Best Answer

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    NatNat Newbie
    Answer ✓

    you mean this page?

    SMA need to download them from sonicwall cloud first. so maybe wait 1-2days after update.


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    It may be caused by several facts, network issues or DNS issue or Internet is blocked for " from SMA to internet. Could you please help to collect more information on this?

    1. TSR on appliance
    2. TCP connection to
    3. Serial number of the device to open a support ticket
    4. This issue is fixed in for sure, upgrade to and let me know
    5. you can email me :, with all the details along with serial number to open a support ticket.


    Vijay K V,

    SME Escalation, SONICWALL

    Vijay Kumar KV

    Enterprise Tech Support Consultant | SME

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    Charlie_L235Charlie_L235 Newbie ✭

    Thank you everyone for your help.

    I tried to install again and all working now

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