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SMA 400 firmware 10.2.1.5-34sv

Charlie_L235Charlie_L235 Newbie ✭
in Secure Mobile Access Appliances

Has anyone installed this firmware 10.2.1.5-34sv.

I installed it but ran into an issue with the user unable to download the netextender and mobile access client as they are grayed out.

I had the same issue with 10.2.1.4-31sv

Currently at firmware 10.2.1.3-27sv

Category: Secure Mobile Access Appliances
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Best Answer

  • CORRECT ANSWER
    NatNat Newbie
    Answer ✓

    you mean this page?

    image.png

    SMA need to download them from sonicwall cloud first. so maybe wait 1-2days after update.

    image.png


Answers

  • Vijay_Kumar_KVVijay_Kumar_KV Moderator

    Charlie

    It may be caused by several facts, network issues or DNS issue or Internet is blocked for "software.sonicwall.com:443 from SMA to internet. Could you please help to collect more information on this?

    1. TSR on appliance
    2. TCP connection to software.sonicwall.com:443
    3. Serial number of the device to open a support ticket
    4. This issue is fixed in 10.2.1.5 for sure, upgrade to 10.2.1.5 and let me know
    5. you can email me : vijaykv@sonicwall.com, with all the details along with serial number to open a support ticket.

    Regards,

    Vijay K V,

    SME Escalation, SONICWALL

    Vijay Kumar KV

    Enterprise Tech Support Consultant | SME

  • Charlie_L235Charlie_L235 Newbie ✭

    Thank you everyone for your help.

    I tried to install again and all working now

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