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Lost connection to local network when disconnecting from NetExtender, Mobile Connect

brunogabrielbrunogabriel Newbie ✭

I'm using Windows 10 and when I disconnect from the VPN I loose connection to my local network.

If I restart the service SstpSvc on Windows 10 my connection is established.

Category: SSL VPN

Best Answer


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    Hey @brunogabriel ,

    Is this taking place on all clients?
    What version of NetExtender or mobile connect are you using?
    Are you using split tunnel or tunnel all mode?

    I would suggest upgrading the client software and the drivers on the affected machine. Also, if there are any pending windows updates, please apply them too.


    Shipra Sahu

    Technical Support Advisor, Premier Services

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    NevyadithaNevyaditha Moderator

    Hi @brunogabriel ,

    I would like to request you to please check the below dependent servcies are running on the machine that is having issues


    Remote Access Connection Manager

    Remote Access Auto Connection Manager

    Along with the above listed service, try to check if there are any driver updates available for the SSTP, PPTP on the machine. If issue persists even after performing all driver updates and Windows updates, then please try to reinstall the drivers on the machine.


    Nevyaditha P

    Technical Support Advisor, Premier Services

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    brunogabrielbrunogabriel Newbie ✭

    Yep, solved updating to the latest NetExtender client.

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    If someone is having this issue do the following:

    -> Open execute window (WIN + R)

    -> Type devmgmt.msc

    -> Go to Networkadapters

    -> Rightclick on "WAN Miniport (IP)

    -> Disable the device

    -> Rightclick again on "WAN Miniport (IP)

    -> Enable the device

    => This should solve the issue.

    PS: you can automate this using a script

    In NetExtender GUI, select the wrench icon,

    go to "Connection Scripts"

    edit "NxDisconnect.bat"

    insert the following:

    pnputil /disable-device "SWD\MSRRAS\MS_NDISWANIP"

    timeout /t 3

    pnputil /enable-device "SWD\MSRRAS\MS_NDISWANIP"

    WARNING: You might get a Windows Remote Access Error while trying to establish a new connection. You then have to reboot your PC to fix it.

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