Remove Client Protection Service

Shan

I am trying to remove v10.2.313 of the Sonicwall NetExtender VPN Client.

The installation process looks like it worked, but the client is still listed under installed programs (control panel).

The "Client Protection Service" folder still exists under C:\Program Files\Sonicwall\

I am signed in as the domain admin on this laptop. I am unable to kill the CPS service, disable it, or just outright delete the application. I am also unable to change any permissions on the files/folder as the numerous KB articles instruct one to do.

I have also used the Netextender Cleaner Tool.

Am I missing something?

Any help would be greatly appreciated.

Sincerely,

Shan

Ajishlal

Hi @Shan

use the Netextender clean up tool to Uninstall the Netextender and clear all registry entry of the Netextender on the machine.

https://www.sonicwall.com/support/knowledge-base/where-to-get-netextender-cleanup-tool/200528232332170/

andre_guerreiro

Hello.

I'll tell you how I overcame this problem.

1. Reboot in safe mode;
2. Run NxCleaner (search netextender cleanup tool to download it);
3. Use Autoruns tool (ran as admin) to delete NetExtender and Client Protection Service services;
4. Delete Client Protection Service folder;
5. Refer to: NetExtender Error : "Damaged version of NetExtender was detected on your computer" | SonicWall and delete all folders and registry entries found there;
6. Reboot to normal mode;
7. Install latest version;