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SSL VPN NetExtender Timeout

I have an issue with users not disconnecting their VPN connection after working for the day. I have instances where a VPN will be connected for multiple days at time. I would like to either have the session close if there is no activity or just set the session to automatically disconnect after a set period of time, maybe 4 hours or something.

Can someone tell me how to properly solve this issue? I have tried playing with the time out due to inactivity settings and it seemed to either cause random disconnects when the users were actively working or it would never disconnect the connection even if the user was not active.

Also, I have tried setting the session lifetime under the user quota for each user and this does not work. Even with this set to 1 hour it will never disconnect the user.


Category: SSL VPN


  • TKWITSTKWITS All-Knowing Sage ✭✭✭✭

    Have you tried adding any services to the Users \ Settings \ User Session \ User Session Settings option "Don't allow traffic from these services to prevent user logout on inactivity"?

  • StuartBoothStuartBooth Newbie ✭

    Hi, just checking if this issue had been resolved. We seeing similar issues with an SMA unit for a customer.

    Inactivity timeout limits are in place but sessions are not being dropped. This results in the licenses being exhausted and users unable to access either via Virtual Office or NetExtender until the sessions are manually ended.

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