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TZ470 Firewall offline in Network Security Manager, Cant get it back online...

froglevelmcfroglevelmc Newbie ✭
edited November 2021 in Network Security Manager

I just upgraded from a TZ400 to the new Gen 7 TZ470. I started out connecting it to the NSM. I decided a couple day later I wanted to switch it to on device management. My bad!!! Now I can't get it back online. The device aquisition fails with the following error:

Acquisition Failed. Get "https://a.b.c.d/sgmsAuth.xml": read tcp a.b.c.d:54880->a.b.c.d:443 read: connection reset by peer [for support diagnosis: requestID: 7e761b68-a878-915e-af11-2b561484e0e9]

"Connection reset by peer"?

Not sure where to go with that.

Anyone got any Ideas?

Thanks

Chris

Category: Network Security Manager
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Best Answer

  • CORRECT ANSWER
    NatNat Newbie
    Answer ✓

    @frodooftheshire

    Dont post your public IP here. Remove it or mask it.

    For the NSM issue, I think you need to open a ticket with sonicwall. Its firewall firmware issue.

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