Packet capture export contains no IPs or information in it
We're needing to grab a packet capture from a NSA 5600 and send to Cisco support - they're having trouble with a Meraki site-to-site VPN with our Sonicwall. Only problem, I do the packet capture, the data on the Sonicwall interface looks perfectly fine, however when I export it, I get nothing. Junk.
This is what the packet capture data looks like when exported. I tried html and text exports as well, same thing. Thought maybe it was a firmware bug, I upgraded the units to 188.8.131.52-53n, which I have on another Sonicwall that exports just fine, and same problem.
Not really sure what else to look at. We don't have support on the unit. Makes no sense why the data would be perfectly fine within the Sonicwall packet capture UI, but then export completely empty junk.
Anyone ever seen this?