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Stop and Start of the Office365Mail SaaS Application

TariqueTarique SonicWall Employee
edited April 30 in Cloud App Security

Once O365Mail SaaS is added successfully to active SaaS application list, Stop and Start of O365Mail from UI is not recommended.

When clicking Stop, it takes a few hours (sometimes even day or so) to delete all configs on the customer's Office365 side.

Stop and then Start within few minutes will cause a simultaneous deletion and creation of the configurations and should be avoided.



Category: Cloud App Security
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  • NevyadithaNevyaditha Moderator

    Hi @Tarique ,

    Thank you for the information.

    As per the information upn using the stop information it would cause simultaneous deletion and creation of the configurations. Does that mean we will also loose the data at that point of time ?

    Also wanted to know under what cirumstances we can use the options to stop the saas application.

    Thanks

    Nevyaditha P

    Nevyaditha P

    Technical Support Advisor, Premier Services

  • TariqueTarique SonicWall Employee

    Customer should go for STOP option only when decided to stop using CAS for that particular SaaS application. The data in the portal will be cleared in about an hour. This meaning the security events and related data in custom queries. CAS backup will be cleared in 7 days.

  • NevyadithaNevyaditha Moderator

    Thank you for the answer.

    Regards,

    Nevyaditha P

    Nevyaditha P

    Technical Support Advisor, Premier Services

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