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Need help getting a SonicWave 231o back Online in WNM

LarryLarry Cybersecurity Overlord ✭✭✭

Background:

Client site has a Verizon Fios modem and existing SonicWave 231o connected to it via POE injector and ethernet cable. There is no SonicWall firewall involved in this configuration - it is a pure-play WNM environment. At the end of May, I added another 231o to the site via mesh configuration. Everything has worked fine for the past few months.

Now:

The second device has gone Offline. I removed it from the installed location, brought it back to the modem and connected it (both in and out) on the POE injector. WNM reported "online" at that point.

I disconnected everything and returned it to the site. Now, only the power light is on (no 2.4 or 5 Ghz lights) and WNM still shows Offline.

I am wondering if there is some step I missed before I disconnected the AP from the modem (although I don't think so). I also cannot find any KB articles on this topic.

Almost all documented troubleshooting descriptions for SonicWaves includes the steps to take at the firewall, only this is a pure-play WNM environment. There IS NO firewall.

I have an open support case. The first CSR suggested reading the two WNM PDFs, which was not helpful. The second CSR's write-up of a 30 minute phone conversation contains lies and misrepresentations, which is beyond disgraceful.

I'm hoping the community knows what to do...

Category: Wireless Network Manager
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