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Could SonicWall NOT require the use of a third party software product to read TSRs from a SonicWave?

LarryLarry All-Knowing Sage ✭✭✭✭

Download a TSR from any SonicWall firewall and it warns you "You are about to export sensitive information in plaintext format" and the file has a .wri suffix. Easily opens with built-in Windows applications.

However, download a TSR from a SonicWave connected solely via WNM and the file comes down with a .tar.gz suffix, which requires the use of a third-party product to open the file before it can be read.

I recognize the need for the security of a file that's being transmitted over the internet, but could you please revise the process so that we can still use a built-in Windows application to open it?

Category: Wireless Network Manager
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    EnaEna Administrator
    Answer ✓

    Hi @Larry

    My name is Ena, I am the Community Manager at SonicWall.

    I appreciate your insight into this process, and I will definitely flag this so we can evaluate further. Feel free to reach out if you have any questions in the meantime.

    Ena Bevrnja

    SonicWall Community Manager

Answers

  • LarryLarry All-Knowing Sage ✭✭✭✭

    @EnaBev - welcome to SonicWall!

  • EnaEna Administrator

    @Larry Thank you!

    Ena Bevrnja

    SonicWall Community Manager

  • LarryLarry All-Knowing Sage ✭✭✭✭
    edited May 6

    It is May 2022, and I have encountered this problem once again while attempting to obtain the latest TSR from an outdoor access point.

    [Edited]

    @EnaBev In August 2021 I created Support Case 43770993.

    The last (and only) comment was: "Created an RFE #4454 based on the customer requirement"

    Could you - or someone else - please find out what the current status is?

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