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IMPORTANT: SonicWave (Cloud-Managed) stops clients connecting when you stop paying for support

Just so you are aware that if you're using SonicWaves and managed by the cloud, and you stop paying for support you may find at some point in the near future that your clients cannot access the wireless network. The only way to get around this is to pay for support. It doesn't happen immediately after support expires, but maybe the next time the AP gets a firmware update or reboots.

In the early days of cloud management it was muted that this may be the case but then SonicWall decided to not follow the Meraki lead which upsets many customers who have paid for an access point which then stops working.

What should happen after support expires is that your SonicWave should continue to work as normal but you cannot make any changes via the portal (which is entirely acceptable).

Category: Wireless Network Manager
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Answers

  • Marco OctavianMarco Octavian SonicWall Employee
    edited September 2

    SONICTEK 

    This should not be happening. I am verifying now with the Product Mangaer now if anything has changed. So far, the answer is no. I will update this thread shortly if I hear different.

    IF you are experiencing something different then please contact Support and notify your local SE for escalation purposes.

    sonicwall.com/support/knowledge-base/what-happens-when-sonicwave-license-expires/200629042827257/

    Upon subscription license expiry on the SonicWave, the traffic will continue to go through. There will be no service interruption. The only constraint would be the user can not update the configuration on th wireless network. The network operation will continue to function with the last saved configuration. This design will allow the business operations to continue as usual. Upon renewing the subscription license for the SonicWave, the admin will be able to update WiFi network configuration on a need basis.This behavior applies to all access points managed by either the WiFi Cloud Manager (WCM), or SonicWall Next Generation Firewall.

    The only constraint would be the user can not update the configuration on th wireless network. The network operation will continue to function with the last saved configuration. This design will allow the business operations to continue as usual.Upon renewing the subscription license for the SonicWave, the admin will be able to update WiFi network configuration on a need basis.This behavior applies to all access points managed by either the WiFi Cloud Manager (WCM), or SonicWall Next Generation Firewall.

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