What are the factors that generated warm boot and watchdog reboot?

jkjung

TSR : watchdog reboot

time : 08/08/2021 11:55:25

trace log : warmboot

tiem : 08/08 11:54:38

On August 8, 2021 at 11:54 sonicwall rebooted.

Is this a hardware issue?

shiprasahu93

Hello @jkjung,

Usually, warm boots can occur due to multiple reasons like RAM exhaustion, deadlocks, etc but they are usually due to software/firmware reasons and not hardware. I see that you are on a very old firmware version, 6.5.0.2. I would request to upgrade to 6.5.1.3 and then to 6.5.4.7 and then monitor.

https://www.sonicwall.com/support/knowledge-base/how-can-i-upgrade-sonicos-firmware/170504337655458/

In these scenarios, it would be best to collect the TSR, EXP, Logs, and tracelogs and file a case with SonicWall support for detailed analysis.

Thank you!