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Factory Default Reset - SMA 6210

biergartenbiergarten Newbie ✭
in Secure Mobile Access Appliances

I performed a firmware update on 2x SMA 6210's and they appear to be caught in a boot-loop with a 10-20 second cycle of rebooting. The LCD in the front is not responsive to any commands.

Have not tried console cable yet but because of the short boot-loop cycle I don't think it will be possible.

Is there any work-around for this?

Category: Secure Mobile Access Appliances
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Answers

  • SimonSimon Moderator

    Hi @biergarten

    Please open a support case for this. The process of recovering this using the console is possible. Hard to be certain without being on console as it tries to boot.

    But if that recovery is not possible, we need to capture the details and how this failed to have engineering prevent this kind of failure.

    If recovery is not possible we also need to get you functional hardware.

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