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SMA 100 - 10.2.0.7 Device Management loses Devices until reboot

BWCBWC Cybersecurity Overlord ✭✭✭
in Secure Mobile Access Appliances

HI,

at two deployments running SMA 500v (10.2.0.7) on ESXi and Hyper-V for no obvious reason all Devices Approved for Device Management are gone over time, at least not listed anymore. New Pending Requests are reported via eMail but not shown in the Devices List, because it's empty.

After rebooting the Appliance all Devices are back and new Approval Requests are shown as expected.

Is this a known issue already?

I cannot update to 10.2.1.0 because of a show stopping bug, but it wasn't addressed in the Release Notes anyways.

--Michael@BWC

Category: Secure Mobile Access Appliances
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Answers

  • ThKThK Cybersecurity Overlord ✭✭✭
    edited July 2021

    @BWC have a look to the licence status. Is the contact to the licensing servers working.

    Have noticed similar behavior on all of my sma s. all loose contact to licensing servers over time and only a reboot works for me.

    Support Case was closed without research. They mentioned a dns prob ...

    -- Thomas

  • BWCBWC Cybersecurity Overlord ✭✭✭

    @ThK I checked prior to the reboot and the Licenses were still there, I'am currently searching through the TSR for any hints. But losing the license is an ongoing matter.

    --Michael@BWC

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