CC 3.6 causing crash on macOS 10.15.7?
BWC Cybersecurity Overlord ✭✭✭
for a couple of weeks now my Mac mini (2018) is crashing now and then. It suddenly reboots for no obvious reason.
The Crash Report shows some reference to SonicWallWebProtection every single time, which got me thinking if CC could be the cause of that? It might get started with deployment of CC 3.6, can't think of crashes while using 3.1.
panic(cpu 2 caller 0xffffff800f74ad5a): "tcp_lock: so=0xffffff80648c3160 NO PCB! lr=0xffffff7f93670e42 lrh= 0xffffff800f8de88b:0xffffff800f8fd576 0xffffff800f8cd28d:0xffffff800f8fd576 0xffffff800f8dd22d:0xffffff800f73b692 0xffffff800f720b57:0xffffff800f8fd576 \n"@/AppleInternal/BuildRoot/Library/Caches/com.apple.xbs/Sources/xnu/xnu-6153.141.33/bsd/netinet/tcp_subr.c:3309 Backtrace (CPU 2), Frame : Return Address 0xffffff83b84db820 : 0xffffff800f31c63d 0xffffff83b84db870 : 0xffffff800f456b25 0xffffff83b84db8b0 : 0xffffff800f4486ae 0xffffff83b84db900 : 0xffffff800f2c2a40 0xffffff83b84db920 : 0xffffff800f31bd07 0xffffff83b84dba20 : 0xffffff800f31c0f7 0xffffff83b84dba70 : 0xffffff800fac0b3c 0xffffff83b84dbae0 : 0xffffff800f74ad5a 0xffffff83b84dbb10 : 0xffffff800f8d17fe 0xffffff83b84dbc30 : 0xffffff7f93670e42 0xffffff83b84dbca0 : 0xffffff7f9367d0a0 0xffffff83b84dbcd0 : 0xffffff7f9367d248 0xffffff83b84dbd10 : 0xffffff7f9366eab1 0xffffff83b84dbd40 : 0xffffff7f93671a78 0xffffff83b84dbd80 : 0xffffff800f859183 0xffffff83b84dbdd0 : 0xffffff800f8d6917 0xffffff83b84dbee0 : 0xffffff800f8e6b6e 0xffffff83b84dbf40 : 0xffffff800f983cb7 0xffffff83b84dbfa0 : 0xffffff800f2c3206 Kernel Extensions in backtrace: com.sonicwall.ses.CFDriver(308.0)[D8E188B5-39CE-3CF8-A651-00F001BD1125]@0xffffff7f9366d000->0xffffff7f93684fff BSD process name corresponding to current thread: SonicWallWebProt Boot args: chunklist-security-epoch=0 -chunklist-no-rev2-dev Mac OS version: 19H1217
Is anyone else experiencing this kind of trouble?
WebProtection seems to be picky, it complained about an internal URL (https://myserver.mydomain.internal) a couple days ago, but that's maybe another story.
Category: Capture Client
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yes, i experience this occasionally. i'm gathering crash logs and will eventually submit a case. it is not easily reproduced so i do not expect a quick resolution. I experienced it with the 3.1 client, too.
Thanks @mrt2222 I'am not that eager to open a support case as well. Maybe if it happens more often I feel the pressure.
@SuroopMC are you aware of any cases which addressing the macOS Crashes? It happened again to me today while sitting in Google Chrome. It all points to SonicWallWebProtection.
Latest macOS Upates are applied.
And while we are on it, when checking the CC policies, it appears to me that Web Content Filter isn't enabled for any Group but still blocking, how is that a thing?
The weekly crash starts early this week, anyone else having these crashes? @SuroopMC any idea how to tackle this?
Just a follow-up, since uninstalling Capture Client no more crashes, just saying.
And while we're on it, S1 Agent did not got uninstalled for unknown reason. This usually needs a Passphrase from the S1 backend or a Cleaner Tool.
I opened Ticket #43754704 11 Days ago, and Support is not able to solve this simple Request. No progress on the ticket except some obviously not verified command line tips.
Isn't @SuroopMC around any longer? He seems to be the guy for shorten my pain on this.
I decided to stop uninstallation of other Endpoints because of this dilemma. But days are counted on that.
@BWC for one week now i have this issue on my iMac. Maybe after the apple security-update last week. I have several crashes a day.
BSD process name corresponding to current thread: SonicWallWebProt
Mac OS version: 19H1824
CC 3.6.30, S1 22.214.171.12453
@ThK SonicWallWebProtection, a constant beacon of joy. I ditched CC and couldn't be more relaxed (endpoint-wise speaking).
@BWC as a personal decision to use the cc it's ok to delete it, but my sales pitches for the customer solution keep catching up with me and require unnecessary arguments and that's annoying