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TZ600 Web gui inaccessible following 6.5.4.8-89n update

JimAllenSWJimAllenSW Newbie ✭
edited July 2021 in Entry Level Firewalls

I lost access to the Web GUI after upgrading the firmware to 6.5.4.8-89n. SSH still works. Occasionally 1 out of 10 attempts, I will get a logon prompt screen, but it does not work, clicking submit does nothing. This firewall is at a remote site, I have soft restarted via CLI it and had some one manually power cycle it at site.

Category: Entry Level Firewalls
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Answers

  • shiprasahu93shiprasahu93 Moderator

    Hello @JimAllenSW,

    Welcome to the SonicWall community.

    Since you SSH access to the firewall, you can run commands like 'diag show cpu' and 'show tech-support-report' and send those files to our Support team for further analysis.

    https://www.sonicwall.com/support/contact-support/

    This definitely needs further investigation to find the root cause of the issue.

    Thanks!

    Shipra Sahu

    Technical Support Advisor, Premier Services

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