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TZ670 Cannot Delete a Custom Common Name from DPI-SSL Client

TZ670 with SonicOS 7.0.1-R1456

I added these custom names and cannot delete

cloud-fes-us2.acronis.com:44445

cloud-fes-eu1.acronis.com:44445

I added these from the show connection failure tab.

On trying to delete I get this error message

"Command 'no common-name cloud-fes-eu1.acronis.com%3A44445 action exclude disable-authenticate-server' does not match"

I can delete others like .microsoft.com and .acronis.com

I want to delete the long ones and just use .acronis.com

Any ideas?

Category: Entry Level Firewalls
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Answers

  • SaravananSaravanan Moderator

    Hi @RINCONMIKE,

    Thank you for visiting SonicWall Community.

    I just tested this scenario on my TZ 670 and the delete works great for the same URL's that is specified in the post. How long are you seeing this issue? Does the issue started to happen like after any firmware upgrade? Would like to rule out certain options to isolate the issue.

    Regards

    Saravanan V

    Technical Support Advisor - Premier Services

    Professional Services

  • RinconmikeRinconmike Newbie ✭
    edited June 15

    I have been seeing this issue since 6/4 and opened a case. The issue happened when I went into the Client SSL Show Connection Failures list, clicked the check to add the common name, and then added it. It added fine. a day or so later I went to delete it since I wanted to just add .acronis.com and it would not allow it to delete. Attached are the screen shots. One with several of these added and one with the error.

    Any ideas? So far Support solution is to reset and start over which I do not want to do.



  • RinconmikeRinconmike Newbie ✭

    Any further ideas on this?

  • SaravananSaravanan Moderator

    Hi @RINCONMIKE,

    I tested this behavior on couple of other devices too and the feature works flawlessly. Have you tried restarting the SonicWall once and attempted to delete? If restart doesn't work, the last option is to factory reset the box to rule out the settings issue if any.

    Regards

    Saravanan V

    Technical Support Advisor - Premier Services

    Professional Services

  • RinconmikeRinconmike Newbie ✭
    I have rebooted a few times. Still cannot delete. I’d rather not factory reset. Obviously that will work since it will clear the custom common name exclusions and everything else.
    Did you add those entries from under the failure list and check the box and hit exclude or just manually add? Is there a way to default just the common name exclusion list? My guess it is a bug on adding from the failure list.
  • RinconmikeRinconmike Newbie ✭

    If I manually add the name, it adds. The list shows what looks like two identical entries. I can then delete the one added. But the one that was added from the failure list still will not delete. It is a bug and stinks that the sonicwall solution is to factory reset!

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