CC 3.6 does not support Mojave?

SoCalMike

Running Mojave 10.14.6, the update from 3.1.5 to 3.6 resulted in a faded Capture Client icon with a white bar across it. When clicking on the icon an error message appears that the application requires 10.15 (Big Sur) to run.

So I guess this means I need to finally update my mac to 10.15 . In the mean time I'll reinstall CC 3.1.5 til I've got everthing ready to update the mac to 10.15 and then update to CC 3.6.

BWC

Hi @SoCalMike according to the SentinelOne Requirements it's not supported.

Apple Operating System Versions OS Release
Name
Supported Agent version

macOS 11.3, 11.3.1
Big Sur
4.7.11, 21.5.2, 21.5.3

macOS 11.0, 11.1, 11.2
Big Sur
4.6, 4.7, 21.5

macOS 10.15.7
Catalina
4.1, 4.2, 4.3, 4.6, 4.7, 21.5

macOS 10.15.5, 10.15.6
Catalina
4.0.3, 4.1, 4.2, 4.3, 4.6, 4.7, 21.5

macOS 10.15.4
Catalina
3.6.3, 4.0.2, 4.1, 4.2, 4.3, 4.6, 4.7, 21.5

macOS 10.15.3
Catalina
3.2.3, 3.4.4, 3.6.1, 3.6.2, 3.6.3, 4.0, 4.1, 4.2, 4.3

macOS 10.15.1, 10.15.2
Catalina
3.2.1, 3.4.1, 3.4.2, 3.4.3, 3.6, 4.0, 4.1, 4.2, 4.3

macOS 10.14
Mojave
3.2.x, 3.4.x, 3.6.x, 4.0, 4.1, 4.2, 4.3

And this KB article shows that Kext based installations are not supported any longer, so I guess no CC for Mojave.

https://www.sonicwall.com/support/knowledge-base/capture-client-system-requirements/210512075820480/

Hope that helps.

--Michael@BWC

SoCalMike

Thanks for the quick response. Looks like I need to get busy on updating to Big Sur.