Issues with Global VPN on a Microsoft Surface disconnecting.
GG__2 Newbie ✭
in VPN Client
Having issues with Global VPN on a Microsoft Surface. The VPN disconnects and can only be re-connected by rebooting the surface. This problems exists with version 220.127.116.114 and the previous version VPN Client. Running the 64-bit version on an up to date copy of Windows 10 PRO version 20H2, OS build 19042.867. When updates were made on the OS, the VPN Client was re-installed last.
The VPN disconnects after the Surface locks the screen or goes to sleep.
Category: VPN Client
Hey! You will be signed out in 60 seconds due to inactivity. Click here to continue using the site.
I do not see anything such reported on our end, but this issue definitely needs more analysis based on GVC logs, firewall GUI logs and TSR and it would best to take help from support.
Meanwhile, could you please test with SonicWall Mobile Connect that uses SSLVPN to make sure that the end user can still connect remotely via VPN?
Technical Support Advisor, Premier Services