License count SMA 6200 - 12.4 (Oct 2020 hotfix)

BWC

Hi all,

is anyone aware of the reason why a SMA 6200 showing a higher count of active users on the Dashboard?

A customer reported 110 Users (out of 100 licensed) active on the Dashboard, which caused rejection of new connections with the License Limit exceeded message.

But if I hit the View button to check who is logged in I can only see 63 Sessions active (licensed).

Is this a known problem and already addressed? The situation is reoccurring, the appliance got restarted 3 days ago.

--Michael@BWC

BWC

Hi all,

if anyone is facing this issue (which is probably coming back until fixed) this did the trick, shout out to the Support Team:

Login using SSH
Use Root/admin password
 
Execute the commands :
policyinfo 

/etc/init.d/policyserver restart 

policyinfo

--Michael@BWC