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License count SMA 6200 - 12.4 (Oct 2020 hotfix)

BWCBWC Cybersecurity Overlord ✭✭✭

Hi all,

is anyone aware of the reason why a SMA 6200 showing a higher count of active users on the Dashboard?

A customer reported 110 Users (out of 100 licensed) active on the Dashboard, which caused rejection of new connections with the License Limit exceeded message.

But if I hit the View button to check who is logged in I can only see 63 Sessions active (licensed).

Is this a known problem and already addressed? The situation is reoccurring, the appliance got restarted 3 days ago.

--Michael@BWC

Category: Secure Mobile Access Appliances
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    BWCBWC Cybersecurity Overlord ✭✭✭
    Accepted Answer

    Hi all,

    if anyone is facing this issue (which is probably coming back until fixed) this did the trick, shout out to the Support Team:

    Login using SSH
    Use Root/admin password
     
    Execute the commands :
    policyinfo 
    
    /etc/init.d/policyserver restart 
    
    policyinfo
    

    --Michael@BWC

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