Join the Conversation

To sign in, use your existing MySonicWall account. To create a free MySonicWall account click "Register".

NSM On-Prem Zero Touch internal server error

Hi,

Today I deployed NSM On-Prem and got the following error when trying to activate Zero Touch (attached screen shot), we rebooted the Appliance but the error continues.

'Internal Server Error':


Customer needs to manage via NSM some Firewalls which don't have a static WAN IP address assigned, I think the only way to do this is with zero touch. But when tryying to add a Firewall only wthi the serial number we got the following errors:

"Connection failed to device", "Failed to synchronize configuration"


I would appreciate if someone could help me with this issue.

Thank you

Category: Network Security Manager
Reply

Answers

  • SaravananSaravanan Moderator

    Hi @YUBER_SIERRA,

    Thank you for visiting SonicWall Community.

    Could you please once restart the Zero Touch Task from the Firewall's diag page to check if the acquisition takes place?


    Regards

    Saravanan V

    Technical Support Advisor - Premier Services

    Professional Services

  • Hello @Saravanan ,

    Thank you for your response,

    How can I restart the Zero Touch task in a SonicOS 7.0 TZ 270?

    Thank you.

  • BWCBWC Cybersecurity Overlord ✭✭✭

    Hi @Yuber_Sierra

    the internal settings on Gen7 are at /sonicui/7/m/mgmt/settings/diag

    --Michael@BWC

  • Hi @BWC

    Thank you so much, I'm going to try restarting the zero touch task

  • SaravananSaravanan Moderator

    Regards

    Saravanan V

    Technical Support Advisor - Premier Services

    Professional Services

  • TKWITSTKWITS Cybersecurity Overlord ✭✭✭

    Zero touch and NSM do not play nicely... yet. Be wary.

Sign In or Register to comment.