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IP Reputation Check vs. IP Reputation Lookup

BWCBWC Cybersecurity Overlord ✭✭✭

Hi,

today a customer reported that he was missing incoming mails on his Hosted Email Security. I had a hunch that it was because of some reputation from the senders IP address, sadly HES isn't reporting this, but my ESA did.

The Connection Log on the ESA showed the message from the same sender as blocked with IP Reputation. But when I'am checking the address via the IP Lookup provided by SNWL it isn't listed?

What's the logic on this? I'll probably end up in a support case for that.

--Michael@BWC

Category: Email Security Appliances
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Answers

  • David WDavid W SonicWall Employee

    @BWC The link in question does not check every database we use for IP Reputation.

    I does need to be updated and I will discuss it in one of our next meeting.

    David Wilbur

     Technical Support Senior Advisor, Premier Services , SME Email Security

  • BWCBWC Cybersecurity Overlord ✭✭✭

    Hi @David W yes indeed, this would be helpful to have consistent behaviour between on-appliance and external lookup. Thanks for taking care.

    --Michael@BWC

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