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App-based Routing not working for MS Teams

Has anyone experienced app-based routing not working for MS Teams whilst OK for other application such as outlook. Match-object created includes App-Category: IM, Business-Apps, Email-Apps, VoIP-Apps, Webmail and Web-conferencing. Thank you!

Model: TZ 300

Firmware Version: SonicOS Enhanced 6.5.4.7-83n

Sonicwall Support Case: 43623414 (no progress)

 App Signature Database Timestamp:UTC 02/26/2021 16:12:32.000

Category: Entry Level Firewalls
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Answers

  • SaravananSaravanan Moderator

    Hi @ERICKSON_CHAMP,

    Thank you for visiting SonicWall Community.

    I checked the support case and it is progressing. I suspect the app signatures or application takes effect by blocking or allowing. If you can try blocking or allowing MS Teams via App Control and see if the signatures are taking effect? This can help us to isolate the issue.

    Regards

    Saravanan V

    Technical Support Advisor - Premier Services

    Professional Services

  • Erickson_CHAMPErickson_CHAMP Newbie ✭

    Hi @Saravanan,

    Thank you for the feedback. We have already checked and confirmed that Microsoft Teams Signatures (13903 & 13904) are set to Block: App Setting (Disabled). We have also set unrestricted app rules (action object - no action) and can confirm that the traffic is hitting the match-object. Pcap shows no drop and traffic is still traversing to VPN tunnel instead of going to X1.

    *** Route policy - metric5 / priority9 ***

    Source: 192.168.168.62

    Destination: Any

    Service: Any

    App: NEW-TEST-MS (IM, Business-Apps, Email-Apps, VoIP-Apps, Webmail and Web-conferencing)

    Gateway: X1 Default Gateway

    Interface: X1


    ***Route policy - metric7 / priority12 ***

    Source: 192.168.168.62

    Destination: Any

    Service: Any

    App: NA

    Gateway: 0.0.0.0

    Interface: tunnel.9


    Support case may have updates but no progress in terms of resolution.


    Thanks & Regards,

    Erickson

  • SaravananSaravanan Moderator

    Hi @ERICKSON_CHAMP,

    Thanks much for sharing the status. Please keep following up on the support case. We'll also check on our end to see if we can make progress on it.

    Regards

    Saravanan V

    Technical Support Advisor - Premier Services

    Professional Services

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