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PROBLEM WITH DATA OPTIMIZATION IN ONE GMS AGENT

ademerutis72ademerutis72 Newbie ✭
in Firewall Management and Analytics

Hi,

I have the following issue with GMS 8.2, one of the Agents is not finishing the Data Optimization Task for an specific date (February 11th) and If one agent is stuck on that we are not able to run Scheduled Reports.

I have sttoped and restarted services, cleaned up the \temp directory but nothing seems to work. When you're triying to see data for that date It's says "data optimization is in progress".

I know my GMS version is old but it's the first time we have an issue like this.

Any idea that may help me?

Thanks in advanced

Angel Demerutis

Category: Firewall Management and Analytics
Reply

Answers

  • SaravananSaravanan Moderator

    Hi @ADEMERUTIS72,

    Thank you for visiting SonicWall Community.

    We should check the Summarizer logs to understand the reason for the Summarizer failure because of "data optimization is in progress". Possibly we should get the optimization complete manually in order to see the report. Please approach our support team for any help if you are stuck anywhere with this.

    https://www.sonicwall.com/support/contact-support/

    Hope this helps.

    Regards

    Saravanan V

    Technical Support Advisor - Premier Services

    Professional Services

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