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FWIW: NSM won't delete archived reports

LarryLarry All-Knowing Sage ✭✭✭✭

Was testing how NSM reports compare to the CSC-MA versions of the same reports this week. NSM console is running Version 2.1.1-R7-H4

I created both the CTA and the Flow reports to go to PDF. I then ran the schedule immediately and downloaded the Archived reports (zipped for some reason).

Afterward, I tried to delete those reports and it failed.

Ticket 43607012 is now open for this problem.

Category: Capture Security Center


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    LarryLarry All-Knowing Sage ✭✭✭✭

    Update on April 7, 2021.

    NSM is now at Version 2.2.0-R10-H1 and this failure persists.

    To make matters worse, the Flow report times out and never gets generated.

    Plus, it is no longer possible to download the archived reports.


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    DarshanDarshan SonicWall Employee

    @Larry Report timeout will be fixed in next 10 to 15 days.

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    NatNat Newbie

    @Darshan so the cloud NSM reporting is a known issue?

    I have a ticket opened for 20days but the support just told me to try manual generate. Its never working.

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    LarryLarry All-Knowing Sage ✭✭✭✭

    @Darshan - so you're saying one out of three flaws will be corrected soon.

    What are the expected timelines for the others?

    Because being able to generate a report is useless if said report cannot be downloaded...

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    TKWITSTKWITS Community Legend ✭✭✭✭✭

    So the reporting license we are paying for is useless at this point? Yay!

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    BWCBWC Cybersecurity Overlord ✭✭✭

    Is it appropriate for a LOL at this point? Asking for a friend.


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    LarryLarry All-Knowing Sage ✭✭✭✭

    New case has been opened for the inability to download archived reports.


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    LarryLarry All-Knowing Sage ✭✭✭✭

    When the archived report fails to download, sometimes the resulting list of reports comes back empty.

    Clicking Refresh fails to reload the data.

    New case has been opened as a child of the original


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    LarryLarry All-Knowing Sage ✭✭✭✭

    Generating reports is still problematic.

    However, the ability to download the archived versions has been restored.

    As has the ability to delete.

    All without a refresh to NSM 2.2.1? which seems a little late getting out of the gate.

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