Unable to retrieve manual license keys from Mysonicwall
I'm trying to setup a new TZ-370W. I don't have internet access to the Sonicwall device and I need to set it up before shipping it its final destination where it will get plugged in. I just updated the license on Mysonicwall.com for this device, and I want to manually apply the updated license key to the device manually. However, when I try to get the manual license key, it gives me an error message saying "This operation connot be performed at this time. Please verify the firmware version." I notice that the firmware version of this product that I registered does not have a firmware version appear (it's blank). Is this normal when first registering a new device? How am I able to verify the firmware version within Mysonicwall.com for a device that isn't connected to the internet?
I've uploaded a screenshot of the blank area where the firmware version normally appears and a screenshot of the error when attempting to download the keys manually