GMS: (admin) User has been locked out, contact administrator for detail

Chojin

Hi there,

our sgms admin user has been locked out (disabled), because of to many wrong logins.

See this screenshot:

Does anyone had this issue before?

If yes, maybe you can tell me how to enable the account again?

Any help would be welcome.

shiprasahu93

@Chojin,

Please contact support and let them know the Serial number of the GMS. You can click on the Forgot password and Support will reset the password for you.

https://www.sonicwall.com/support/knowledge-base/gms-analyzer-reset-password-for-the-system-or-application-interface/170502762972959/

https://www.sonicwall.com/support/contact-support/

Thanks!

shiprasahu93

@Chojin,

If it is installed on a Windows server, you can use the link below

https://www.sonicwall.com/support/knowledge-base/gms-reset-the-admin-password-for-the-application-interface-gmsvp-on-windows/170502391755506/

If not, the last section of the first KB I gave you can be helpful. But, yes feel free to contact support and they can help you through this process.

Thank you

Chojin

hey thanks for the quick reply. the forgot password link is for the uma, right? that password still works.

its the admin user of the sgms which wont work anymore. so i understand i need to open a ticket since i cant reset(enable) the admin user myself?

Chojin

thanks i managed to reset the password what also enabled the account again.

i had some concerns to dig into the db but it worked.

shiprasahu93

Perfect. Glad that it all worked out!