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GMS: (admin) User has been locked out, contact administrator for detail

Hi there,

our sgms admin user has been locked out (disabled), because of to many wrong logins.

See this screenshot:

Does anyone had this issue before?

If yes, maybe you can tell me how to enable the account again?

Any help would be welcome.

Category: Firewall Management and Analytics

Best Answers


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    ChojinChojin Enthusiast ✭✭

    hey thanks for the quick reply. the forgot password link is for the uma, right? that password still works.

    its the admin user of the sgms which wont work anymore. so i understand i need to open a ticket since i cant reset(enable) the admin user myself?

  • Options
    ChojinChojin Enthusiast ✭✭

    thanks i managed to reset the password what also enabled the account again.

    i had some concerns to dig into the db but it worked.

  • Options

    Perfect. Glad that it all worked out!

    Shipra Sahu

    Technical Support Advisor, Premier Services

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