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GMS: (admin) User has been locked out, contact administrator for detail

Hi there,

our sgms admin user has been locked out (disabled), because of to many wrong logins.

See this screenshot:

Does anyone had this issue before?


If yes, maybe you can tell me how to enable the account again?


Any help would be welcome.

Category: Firewall Management and Analytics
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Answers

  • ChojinChojin Newbie ✭

    hey thanks for the quick reply. the forgot password link is for the uma, right? that password still works.


    its the admin user of the sgms which wont work anymore. so i understand i need to open a ticket since i cant reset(enable) the admin user myself?

  • ChojinChojin Newbie ✭

    thanks i managed to reset the password what also enabled the account again.

    i had some concerns to dig into the db but it worked.

  • Perfect. Glad that it all worked out!

    Shipra Sahu

    Technical Support Advisor, Premier Services

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