Darshil Newbie ✭
we are facing an issue where a few users are not able to connect on VPN. The hostname gets resolved successfully but the connecting tunnel gets stuck on connecting. After 10/15 minutes, it closes after giving an error. We have checked directly through IP address as well, still the same problem.
In ngutil logs, we found error messages. What that error means.
Category: Secure Mobile Access Appliances
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The firmware 12.3.0 is no longer supported and is end of life.
For firmware 12.4.0 there will be no more hot-fixes or any bug fixes. The legacy connect tunnel is end of life as well.
Please user Modern connect tunnel and plan and upgrade with a proper upgrade path to 12.4.1 firmware + September 12.4.1 2021 HF.
If any issue or queruies please create a case and call us on our support number.