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VPN issue

we are facing an issue where a few users are not able to connect on VPN. The hostname gets resolved successfully but the connecting tunnel gets stuck on connecting. After 10/15 minutes, it closes after giving an error. We have checked directly through IP address as well, still the same problem.


In ngutil logs, we found error messages. What that error means.


Category: Secure Mobile Access Appliances
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  • KiranKiran SonicWall Employee
    edited October 12

    The firmware 12.3.0 is no longer supported and is end of life.

    For firmware 12.4.0 there will be no more hot-fixes or any bug fixes. The legacy connect tunnel is end of life as well.

    Please user Modern connect tunnel and plan and upgrade with a proper upgrade path to 12.4.1 firmware + September 12.4.1 2021 HF.


    If any issue or queruies please create a case and call us on our support number.

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