Sonicwall Mobile Connect crashes at startup

Ben_Bissett

Hi

We have several users connecting to our Sonicwall using the mobile connect app with no issue. However we have one mac osx 10.13.6 user who is having issues. When launching the app it quits unexpectedly.

So far we have

Reinstalled the app

Run a disk repair

Copied a known good app from a different mac

For some reason we can't get this app to load, any ideas?

Ajishlal

Hi @Ben_Bissett ,

If your mac is sierra, Please follow the below KB article.

https://www.sonicwall.com/support/knowledge-base/cannot-connect-with-mobile-connect-on-macos-sierra/170505560571853/#:~:text=Make%20sure%20to%20follow%20the,Connect%20to%20the%20latest%20version.

Ben_Bissett

Hi,

Thanks for responding, It's High Sierra not Sierra, we have it running on other High Sierra macs. It's not the connection that's the issue the app itself won't open and just quits when launched

[Deleted User]

Hi @Ben_Bissett ,

Was your issue resolved or do you still require assistance? Happy to help where I can.