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Connect Tunnel - VPN Server could not allocate an IP Address

We have a user that is seeing his Connect Tunnel sessions with an SMA 8200v dropping and the error that comes up is " VPN Server could not allocate an IP Address".

The firewall is providing DHCP and the pool is not exhausted.

This is the only user we know of having this issue.

The SMA license pool is not exhausted

Connect Tunnel is on version 12.40.541

Our next step is to uninstall and reinstall Connect Tunnel, but we want to make sure we're not seeing some kind of DHCP issue, which we'd want to resolve before other users experience the same issue.

Category: Secure Mobile Access Appliances


  • shultisshultis Newbie ✭

    Updating this:

    DHCP on the firewall comes from 2 pools.

    Users are assigned addresses from both pools.

    Logs on the firewall are showing "DHCP Server: Resources of this pool ran out"

    Lease time is 120 min.

    Is there any reason not to add a third DHCP pool?

    Currently the firewall says there are 228 addresses configured

    There are no dhcp clients other than SMA VPN clients

    We have never exceeded our 150 VPN licenses.

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