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WAN & LAN interface cannot be accessed with HTTPS

AjishlalAjishlal Cybersecurity Overlord ✭✭✭

Hi,

After the Gen 5 sonic OS upgrade to the latest version 5.9.2.13, we upgraded the Firmware exact 1 month back & its continuously working but today onwards I am not able to login the the Gen 5 Firewalls WAN & LAN interface through HTTPS (only enabled HTTPS). Is there any known issue ?

Other than this issue, everything is smoothly going. site to site VPN tunnel is up and able to ping to the LAN interface.

Once it turn off the unit and turn on, able to access the WAN & LAN interface through HTTPS.


Category: Entry Level Firewalls
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Answers

  • BWCBWC Cybersecurity Overlord ✭✭✭

    Hi @Ajishlal

    I checked on a NSA 3500 which is still running around, no problem there. So it's probably nothing which affects all Gen5.

    All good with the certificate? Can you enable HTTP on your LAN interface via SSH to check if the UI is still working?

    --Michael@BWC

  • Hi @AJISHLAL,

    I have checked this on my lab firewall NSA 4500 and couldn't see this issue. All pretty normal. Please make sure you try different browsers when the issue happens. Also the SSH access to the firewall at the time of issue.

    Regards

    Saravanan V

    Technical Support Advisor - Premier Services

    Professional Services

  • AjishlalAjishlal Cybersecurity Overlord ✭✭✭

    Hi @BWC | @Saravanan ,

    I faced the issue on SOHO with sonicOS 5.9.2.13 & 5.9.2.7. It was worked fine and I am able to access the WAN & LAN manage interface through HTTPS.

    Which units are continuously working more than 30 days after the firmware upgrade (no restart after the firmware upgrade ) getting high temperature and manageable interface (HTTPS) not able to accessible . The problem will solve once it turned off and ON and this not the permanent solution & these units are in remote locations.

    One more thing I noticed that, The WAN/LAN interface is loading and able to see the certificate details.

    Some units are showing the below login screen but it wont login and not showing the sonicwall logo.

    NB: SSH not enabled in these small units and it's in deployed in remote locations.

  • Hi @AJISHLAL,

    I see. We may need to collect console logs from the appliance when the access doesn't work to identify if there is any hardware related logs and if any, please have this reported to our support team via support case.

    Hope this helps.

    Regards

    Saravanan V

    Technical Support Advisor - Premier Services

    Professional Services

  • AjishlalAjishlal Cybersecurity Overlord ✭✭✭

    Hi @Saravanan,

    Sonicwall must be enhance the console cable. The new laptops not coming with Serial port and sonicwall wont support any other brand console cables as well.

    Please confirm the below model serial to USB converter, Sonicwall will support or not.


  • Hi @AJISHLAL,

    I'll have your feedback passed on to the corresponding team. Please specify the model of the USB converter that you hold. I can check.

    Regards

    Saravanan V

    Technical Support Advisor - Premier Services

    Professional Services

  • AjishlalAjishlal Cybersecurity Overlord ✭✭✭

    Hi @Saravanan

    Please find the below details for the converter.

    • UGREEN USB to RS232 DB9 Serial Adapter is designed for connecting to serial devices such as DB9 equipped serial modems, ISDN Terminal Adapters, digital cameras, label writers, palm PCs, barcode scanners, PDAs etc through USB port with 1Mbps data transfer rate;
    • With standard USB Type A Male to standard 9-pin DB9 RS-232 serial connector;
    • PL-2303 Chipset for widest possible compatibility with Windows (10/8.1/8/7XP), Mac, Linux, etc;
    • Tinned Copper Conductor(Wire guage#24#28) and triple shielding ensure the best data transfer rate. Powered by USB port, no external power adapter required. Simple installation, plug & play after one time driver installation;


  • Hi @AJISHLAL,

    I have verified this with my resources. Unfortunately, there is no supported list for the USB to serial converters. As far as my research, any USB converter along with SonicWall provided console cable should work.

    Regards

    Saravanan V

    Technical Support Advisor - Premier Services

    Professional Services

  • AjishlalAjishlal Cybersecurity Overlord ✭✭✭

    Hi @Saravanan,

    Unfortunately I never received / seen any USB to Serial converter from Sonicwall.

    So you mean there is Sonicwall USB to serial converter?

  • Hi @AJISHLAL,

    SonicWall doesn't offer any USB to serial converter. You can use any USB to serial converters. But make sure you use SonicWall provided console cable.

    Regards

    Saravanan V

    Technical Support Advisor - Premier Services

    Professional Services

  • I am also started facing the same issue today with SOHO firmware version - 5.9.2.7-5o

  • @msmfarhan - Please open a support case with our support team to report this issue.

    Regards

    Saravanan V

    Technical Support Advisor - Premier Services

    Professional Services

  • AjishlalAjishlal Cybersecurity Overlord ✭✭✭

    Hi @Saravanan

    Already open the support case and as per them they are checking with back end team regarding this issue. Meanwhile i am trying get the console logs and update you.

  • @AJISHLAL - Thanks for your info.

    Regards

    Saravanan V

    Technical Support Advisor - Premier Services

    Professional Services

  • prestonpreston Enthusiast ✭✭

    Hi @Ajishlal , I have seen this happening recently with AV Software installed on the PC the last one was BitDefender, try disabling the AV and see if you can then access the firewall on HTTPS

  • AjishlalAjishlal Cybersecurity Overlord ✭✭✭
    Hi @preston ,
    I am able to access the unit, if i turn off and ON. So this is not cause of the AV.
  • AjishlalAjishlal Cybersecurity Overlord ✭✭✭

    Hi @Saravanan

    I connected the console cable and tried to fetch the console log but unfortunately its not showing the login windows instead that its running junk characters. See the below screen shot.

    Log Files Record:

    =~=~=~=~=~=~=~=~=~=~=~= PuTTY log 2020.11.29 09:56:35 =~=~=~=~=~=~=~=~=~=~=~=

    Þ[ƒk;ŒŸþ(S‚rIŒ‚—þ(S‚kHŒ‚ÀýØ[‚aºÄR1ÿ([‚ku3‚—þ([¿irˆ¤`þ([ƒkuœMÆü(S‚!rˆuÉÿÞR„ÊœuÀýÞ[‚krÄR1þÞSŒ÷"[email protected]üÞS„È"uÀýÞZ‡iwœHÆýÞZƒkw³¿ýØS„ÍšIÀûÞS„ñ"êcÿ¨S‚!»ÇRÙÿ(S¼Ê¢IÀûÞZ„Êœ[email protected]ûÞZƒku‹ƒ—þÞZŸkuœ[email protected]û(Z¼ó¢uÀýÞZ¿!º'±ÿÞZ¿!º'Èÿ(R¼õ"UÄüÞÊRB‡C„ùÞÍRB¡òÿ(Ròrš†Ccþ(S„Ê"HÆÿÞ-rˆGdØSH¼ÊœHÆüÞS„ÈœHÆû(S„ÅœIÆûÞZò[email protected]ý(Z‚!»ÇRÈÿ^Ròkš†C=ÿ^ZŸkv3Ÿ—ý(Zƒkvƒ‡Àÿ^Ró[email protected]þ(ZksÄRÉÿ(ZƒkrÄRÈÿ^R‚[email protected]þ^Z‡ktœEÆü(ZƒkrˆuÈÿ^Z‚ rˆ@þhR¼È"[email protected]ü(R‚!rÄR1ÿ^RH„ñ"[email protected]û(R„Êœ[email protected]ü^Z‡arˆ@þXZ¿!rˆ¤ ý^Z‚kw3?€ÿ(R‚ rˆuÉÿhR‚ r$@þ^R¼ÈœuÀýhRòrBC„ù^Rjœõœ[email protected]û^Z‚[email protected]ý^RH¼÷"uÆý^ZŒñžIÆü^RòrBaƒ@ý(Z‚!º'f^Z‚ksÄR1þ^ZƒatœHÆý^Zòrš†C„ùZR‚kt3?—þ(Z¿ktŒ‚@ý^Z‚a1ÄR1ÿ^R„ÊœIÆÿ(R‚!1ÄRÉÿ(Z¿!1ÇR1þ^R¼ñ"[email protected]ü(R¼ÉœHÀÿ^RH¼È"uÆüHRœÏœHÄü^Z‡!   #Èÿ(RòrÅ“[email protected]ý^ZŸi#@þ^Z„÷¢EÆû(R¼Èœ[email protected]û(R‚i1ÄRÈÿ(Z‚[email protected]þ^ZC¼È"[email protected]û([‚k   ÄRÉÿ^[¿i1ÅR1ÿ^[¿!1çRÉÿ^[‚ku3¿@ý^R„ñœ[email protected]û^Rœõ¢[email protected]ûhR‚kš†C=þXR„ÊœuÆühR„ÈœHÄü^[¿a   ÄRÈÿ([ó[email protected]ýHRH„÷"uÆû^[‚kÚN¤ ý(R„ÄRÈÿHRH„ËšuÆý^[¿!   ÄR1þ([‚kuƒ”ÿ(

    **********************************************************

    After that I turn off and turn on the Firewall and connected the console cable but i am not getting the login window instaed that its show blank screen.

    I tried to change baud rate to 115800 but its given error & its connecting only 9600 baud rate.

    Updated the same to support & awaiting their response.

  • Hi @AJISHLAL,

    Thanks for the sharing the update. You can continue to follow up on the support case and share the data.

    Regards

    Saravanan V

    Technical Support Advisor - Premier Services

    Professional Services

  • AjishlalAjishlal Cybersecurity Overlord ✭✭✭
    edited November 2020

    Hi @Saravanan ,

    Now almost 24hrs after i updated the logs and comments in support portal, Until now NO one responded from the Sonicwall support side.

  • ChrisChris Cybersecurity Overlord ✭✭✭

    PM case number

    Hi @Ajishlal ,

    Have you received an update on your case? If not, I sent you a private message asking for your case number. Once I have that I can request some further assistance for you.


  • AjishlalAjishlal Cybersecurity Overlord ✭✭✭

    Hi @Chris,

    Finally Yes. After I escalated to our Sonicwall regional sales manager.

  • AjishlalAjishlal Cybersecurity Overlord ✭✭✭

    Hi @Chris,

    I hope you have my case number. Did you get any update from back end team?

  • ChrisChris Cybersecurity Overlord ✭✭✭

    I have reached out t them @Ajishlal , just waiting to hear back. I will keep you updated the moment I hear a response.


  • AjishlalAjishlal Cybersecurity Overlord ✭✭✭

    Hi @Chris @Saravanan ,

    Fyi, The issue not due to the latest firmware that I confirmed because on of my Gen5 is running on 5.9.1.13 & that also faced the same issue but this time i got the console logs except the TSR ( TSR not able export / not showing) and submitted to the support team.

    As per the support they have opened a ticket with the development team.

  • ChrisChris Cybersecurity Overlord ✭✭✭

    Hi @Ajishlal ,

    Good to hear. I just received the same information that a development ticket Gen5-53 has been opened and are waiting to hear back from the development team.


  • Hi @AJISHLAL,

    Thanks for sharing the situation. You will be notified on the support ticket for further updates and happenings.

    Regards

    Saravanan V

    Technical Support Advisor - Premier Services

    Professional Services

  • AjishlalAjishlal Cybersecurity Overlord ✭✭✭

    Hi @Saravanan @Chris ,

    The issue due to the sonicwall "wdTask is STOPPed" as per the console log report.

    As per the support team, They submitted this issue to back team as high priority bug and they are working diligently to address the issue.


  • AjishlalAjishlal Cybersecurity Overlord ✭✭✭

    Hi @Saravanan @Chris ,

    Still I didn't get any update regarding the subjected issue which I escalated to the support. It's now more than a month since I created the ticket.

    I given all SOHO units Serial numbers to the support which having the same issue.


  • SaravananSaravanan Moderator

    Hi @AJISHLAL,

    I checked and found that the bug is being verified by our development team. Please follow up on Service Request for faster updates or information.

    Regards

    Saravanan V

    Technical Support Advisor - Premier Services

    Professional Services

  • AjishlalAjishlal Cybersecurity Overlord ✭✭✭

    Hi @Saravanan,

    The support informed me that in December, it's high priority bug and they are working on it & every week I am follow up on with support team.

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