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Need help getting data back from EXP file

LarryLarry All-Knowing Sage ✭✭✭✭

On a TZ350, CSR handling a case suggested exporting Settings, updating firmware from 79n to 83n, rebooting to factory default and then importing Settings.

Now I find that all of my custom Address Objects are missing.

Does anyone know of ANY mechanism that can enable me to get them back?

That's a huge amount of work - I'm pretty frantic now.


Category: Entry Level Firewalls

Best Answer


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    LarryLarry All-Knowing Sage ✭✭✭✭

    @preston - it turns out that the export I made before the firmware upgrade was missing the data.

    I had to go back about a month to find the last version, which did have what I needed.

    Running a comparison between the two CLI text files to find out what else was changed between 10/24 and yesterday.

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    prestonpreston Enthusiast ✭✭
    @Larry, it sounds like it would be easier to reimport the original file and just make the changes then, would save having to manually re-import the objects via the cli
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    LarryLarry All-Knowing Sage ✭✭✭✭

    @preston - that's what I did. Took the 10/24 file (79n) and imported into the 83n box. Was very surprised that importing the settings automatically rebooted the device, but was told by the CSR that it could happen.

    Turns out the backup I took yesterday 11/19 was "short" by about 200KB. No explanation as to how that could have happened.

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    prestonpreston Enthusiast ✭✭
    edited November 2020
    @Larry , yes when importing the config it always restarts the appliance, when you import the config file it checks to see if there are any errors also,
    sometimes when you have weird issues happening like not been able to delete an object or users group, the first thing I do is export and reimport the config, then it will usually let you delete them after.
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    LarryLarry All-Knowing Sage ✭✭✭✭

    Just as a final note to this episode.

    Because I had gone back in time to get a file, I was missing one important set of functionality: I had set up a schedule for the site to accommodate EST and DST. These schedules are used by the Access Points.

    The settings were not present after I completed installation yesterday. I looked through a number of WRI back-up files and located the correct information and manually entered.

    Could have been a bit embarrassing otherwise...

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