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User bought new phone, but when she logs into account on Sonicawall it asks for her old OTP code and does not provide a way to create a new one to override the old one. How do I "clear" her old one so she can create a new one?
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Could you please confirm if you are using OTP via email or TOTP options for OTP method of the user account?
If you are using TOTP, then you should be able to unbind the previous key using the option UNBIND TOTP KEY, save the changes. Please ask the user to try the 2FA once and she can get a new code.
Keep us informed for any questions. Have a good day!!!
Technical Support Advisor - Premier Services