NSM Template errors

Frannac

Anyone else using NSM Templates and CFS ? Noticing some weirdness on my end. When creating new CFS policy and profile, everything looks 100%. As soon as as save and apply the template, the following happens.

I have checked this multiple times, deleted templates and recreated new ones, it happens every time.

Are errors and issues also logged via the mysonicall -> support page ? ( there's only a option from GMS )

Or does NSM have a dedicated support channel ?

Thank you

Larry

Following...

Saravanan

Hi @FRANNAC,

Thank you for visiting SonicWall Community.

I'm using NSM and doing all sort of testing. I tried what you said and seems to work for me. Here is the screenshot for your reference.

Frannac

As stated, I have tested this multiple times, and it happens every time.

Why would option 64 duplicate so many times ?

Frannac

@Saravanan I think I found the issue. Don't know how it missed it.

As soon as you make an edit to the CFS profile object in question, it blows up.

Saravanan

@Frannac - Were you able to get the error eradicated?

Frannac

@Saravanan

I'll test a bit more, and get back to you.

Saravanan

Sure, thanks @Frannac.

Frannac

Hi @Saravanan

I am able to constantly replicate the error on my side. In fact, the error always happens.

I tried managing settings directly on a singe firewall, and this is what happens :

I deleted an cleared all CFS policies and CFS objects, created new one from scratch, which was trippled checked before deploying, and this happens:

Why is this happening ?

Saravanan

@FRANNAC - Sorry to hear that the issue still persists. I'm unsure and I feel that we'll have to work on this in real-time. Do you have time to approach our support team and seek for further help on this? Please refer below weblink for support contact number based on your region.

https://www.sonicwall.com/support/contact-support/

Have a good one!!!

Frannac

Will work with support on this one.

Thanks for the assist.

Saravanan

Sure, anytime @FRANNAC.

Frannac

For those interested, this issue is in the hands of the engineering team. Awaiting feedback from them.