NSM Template errors

Anyone else using NSM Templates and CFS ? Noticing some weirdness on my end. When creating new CFS policy and profile, everything looks 100%. As soon as as save and apply the template, the following happens.
I have checked this multiple times, deleted templates and recreated new ones, it happens every time.
Are errors and issues also logged via the mysonicall -> support page ? ( there's only a option from GMS )
Or does NSM have a dedicated support channel ?
Thank you
Category: Network Security Manager
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Answers
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Hi @FRANNAC,
Thank you for visiting SonicWall Community.
I'm using NSM and doing all sort of testing. I tried what you said and seems to work for me. Here is the screenshot for your reference.
Regards
Saravanan V
Technical Support Advisor - Premier Services
Professional Services
As stated, I have tested this multiple times, and it happens every time.
Why would option 64 duplicate so many times ?
@Saravanan I think I found the issue. Don't know how it missed it.
As soon as you make an edit to the CFS profile object in question, it blows up.
@Frannac - Were you able to get the error eradicated?
Regards
Saravanan V
Technical Support Advisor - Premier Services
Professional Services
@Saravanan
I'll test a bit more, and get back to you.
Sure, thanks @Frannac.
Regards
Saravanan V
Technical Support Advisor - Premier Services
Professional Services
Hi @Saravanan
I am able to constantly replicate the error on my side. In fact, the error always happens.
I tried managing settings directly on a singe firewall, and this is what happens :
I deleted an cleared all CFS policies and CFS objects, created new one from scratch, which was trippled checked before deploying, and this happens:
Why is this happening ?
@FRANNAC - Sorry to hear that the issue still persists. I'm unsure and I feel that we'll have to work on this in real-time. Do you have time to approach our support team and seek for further help on this? Please refer below weblink for support contact number based on your region.
Have a good one!!!
Regards
Saravanan V
Technical Support Advisor - Premier Services
Professional Services
Will work with support on this one.
Thanks for the assist.
Sure, anytime @FRANNAC.
Regards
Saravanan V
Technical Support Advisor - Premier Services
Professional Services
For those interested, this issue is in the hands of the engineering team. Awaiting feedback from them.